It is a condition of doing business with us to ensure you pay any invoices before or on the due date. This article explains what happens if you do not make a payment by the due date.
If your payment is late
We will wait for up to 3 days for your payment if we have not received it by the due date. After these 3 days, your subscription will be suspended. A late payment fee will be added to your invoice.
When your subscription is suspended, any associated websites and email accounts will stop working. You will not be able to send or receive emails, and your visitors will not be able to find your website. If you are hosting your databases which are accessed remotely by an app, the access will stop.
If no payment is received
After 3 days have passed and we still have not received your payment, your associated subscription will be terminated. This is permanent.
When your service is terminated, all your website files, emails, databases, etc. are permanently deleted. We can no longer restore your files or your access to your files or account past this point.
